My luck with any type of customer service has evidently run out. Here’s the backstory:
I got a Razer Deathadder mouse. I’ve used it and love it. I tried to upgrade to the latest driver. After the upgrade, the mouse would not work. The mouse won’t even work connected to another computer. I keep getting “USB device not recognized.” I called customer service and was told I had destroyed my mouse by not uninstalling the previous driver before upgrading — a little strange, but they gave me an RMA so I was OK with it. I send the mouse in, wait a few weeks, and a brand new mouse arrives for me.
I was about to start unpacking the mouse, but I figured I should uninstall my drivers and get the new ones installed before I hook the mouse up. I’m running Vista so I went to “Programs and Features.” (That’s the new “Add/remove” in case you are wondering.) I selected the Deathadder and clicked remove—nothing. I restarted my computer and tried again—still nothing. So, I call Razer support. Read more »